Shipping policy

Shipping Policy

Last updated: 26/12/2025

Thank you for shopping with us. This Shipping Policy explains how and when your orders are processed and delivered. Please read it carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 5 business days (excluding weekends and public holidays).

  • Processing time begins after payment is successfully confirmed.

  • During peak seasons, promotions, or unforeseen circumstances, processing times may be slightly longer.

If we experience a significant delay in shipping your order, we will contact you via email or phone.

2. Shipping Destinations

We currently ship to:

  • [West Malaysia and East Malaysia]

If your location is not listed, please contact us before placing an order.

3. Shipping Rates & Delivery Estimates

Shipping charges and delivery times are calculated at checkout and depend on:

  • Delivery location

  • Package weight and size

  • Selected shipping method

Estimated delivery times:

  • Standard Shipping: [7-9] business days

  • Express Shipping: [5-7] business days

Delivery times are estimates and may vary due to courier delays, weather, customs clearance, or other factors beyond our control.

4. Courier Services

We ship orders using trusted third‑party courier services such as [J&T, DHL, Pos Laju, FedEx]. Courier selection may vary depending on destination and order size.

Once your order has been shipped, you will receive a tracking number via email or SMS.

5. Tracking Your Order

  • A tracking number will be provided once your order is dispatched.

  • Tracking information may take up to 24 hours to become active.

  • Please monitor your shipment using the courier’s tracking page.

6. Customs, Duties & Taxes (International Orders)

For international orders:

  • Customs duties, import taxes, and fees are not included in the product or shipping price.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance.

7. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.

  • We are not responsible for lost packages due to incorrect addresses provided at checkout.

8. Lost, Damaged, or Delayed Shipments

  • If your package is lost or arrives damaged, please contact us within 5 days of the delivery date.

  • We may require photos or supporting documents to assist with claims.

  • Resolution (replacement or refund) will be handled on a case‑by‑case basis.

9. Shipping Restrictions

We do not ship items that are:

  • Prohibited or restricted by local or international laws

  • Classified as hazardous unless clearly stated

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Email: accounts@needlenichemalaysia.com

  • Phone/WhatsApp: +60128093010

  • Business Hours: 9AM - 6PM, Monday - Saturday

By placing an order on our store, you agree to this Shipping Policy.